Please read these Terms and Conditions ("Terms") carefully before using the Surat Taxi Servicewebsite ("us," "we," or "our").
By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.
1. Use of the Website
1.1. You must be at least 18 years old to use our website and services. By using the website, you confirm that you are of legal age to enter into a binding contract.
1.2. You are responsible for ensuring the accuracy and completeness of the information you provide when using our services, such as booking details, contact information, and payment information.
2. Booking and Payment
2.1. Booking Confirmation: All bookings are subject to availability. Once you make a booking, we will send you a confirmation, which includes the details of your ride. It is your responsibility to review this confirmation and notify us of any discrepancies.
2.2. Payment: Payment for services must be made in advance, and we accept various payment methods. We ensure secure payment processing, but we are not responsible for any payment-related issues arising from third-party payment gateways.
3. Cancellation and Refunds
3.1. Cancellation: If you need to cancel a booking, please refer to our cancellation policy, which may vary depending on the type of service you've booked.
3.2. Refunds: Refunds, if applicable, will be processed according to our refund policy. Please refer to the refund policy for more details.
4. Service Limitations
4.1. Service Area: Our services are available in specific cities in Gujarat, Maharashtra, Rajasthan, and Madhya Pradesh. We do not operate outside of these areas.
4.2. Local Package Limitations: Our local packages have maximum kilometer and time limits. Exceeding these limits may result in additional charges.
5. Customer Responsibilities
5.1. Conduct: We expect our customers to treat our drivers, staff, and other passengers with respect and courtesy. Abusive or disrespectful behavior will not be tolerated.
5.2. Luggage: Please ensure that your luggage fits within the vehicle's capacity and complies with safety regulations.
7. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. We will notify you of any changes, and it is your responsibility to review the updated Terms. Your continued use of our website and services after such changes will constitute your acceptance of the revised Terms.
8. Termination of Services
We reserve the right to terminate services or access to our website for users who violate these Terms, engage in illegal activities, or disrupt the operation of our services.
9. Contact Information
For any questions, concerns, or feedback regarding these Terms and Conditions or our services, please contact us using the contact information provided on our website.
By using our website and services, you acknowledge that you have read and understood these Terms and agree to be bound by them. Thank you for choosing Surat Taxi Servicefor your transportation needs.